Shipping Policy

Effective Date: 7 January 2026

Last updated on: 7 January 2026

Thank you for choosing Thermoacoustic Solutions. This Shipping Policy explains how and when we deliver products purchased through our website: https://thermo.buildstack.cloud/ (“Website”).

Please read this policy carefully. By placing an order on our Website, you agree to the terms below.

1. Free Shipping on All Orders

We offer FREE shipping across India on all products available for online purchase on the Website.

There are no additional charges for standard delivery unless otherwise specified at checkout for special services.

2. Delivery Locations

Free shipping applies to deliveries within India.

Deliveries to international locations or specialized project sites may be subject to separate logistics arrangements and will be quoted individually.

3. Order Processing Time

• Most orders are processed within 1–3 business days.

• Custom or project-related products may require additional preparation time.

• Any delay in processing will be communicated to you via email or phone.

4. Delivery Time

Estimated delivery time depends on your location and product availability:

• Metro areas: ~3–7 business days

• Non-metro areas: ~5–10 business days

These are estimates only and may vary due to:

• Courier network delays

• Weather or unforeseen logistics issues

• Government regulations or public holidays

5. Tracking Your Order

Once your order is shipped, we will email you a shipping confirmation and tracking information when available.

If tracking is not available for your order, our team will keep you informed on delivery status through email or phone.

6. Delivery Issues or Delays

If your order:

• Does not arrive within the estimated time

• Arrives damaged or incomplete

Please contact us immediately at:

Email – team.tasacoustics@gmail.com

Phone – +91 9625772215

Our team will assist you and resolve the issue.

7. Shipping Restrictions

Free standard shipping does not apply to:

• International deliveries

• Special logistics services (e.g., lift-gate delivery, expedited freight)

• Heavy or oversized materials requiring project logistics

In such cases, we will contact you with applicable charges before shipment.

8. Return Shipping

If a returned item qualifies under our Returns & Refunds Policy, return shipping terms will depend on the reason for the return (defect, misdelivery, etc.).

Please refer to the Returns & Refunds Policy for details.